Let's start with a bit of context

This helps us scale the assessment to your organization's actual size — nothing here is scored.

Your name Work email

Your role / title Employees supported by IT

# of office locations Location footprint

Your ITSM platform today

A few quick capability questions before we get into the five pillars.

Which ITSM platform do you currently use?

A few numbers, for context

These don't factor into your maturity score — they let us tailor a capacity reclamation estimate when we follow up personally.

Monthly ticket volume (approx.) % escalated beyond Tier 1

Service Desk (Tier 1) staff count Escalation team (Tier 2/3) staff count

Where you stand today

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out of 5.0

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We review every response personally — no automated sales sequence. Within 2–3 business days, you'll get a short, tailored note back with what your specific answers suggest, including a capacity reclamation estimate based on the numbers you shared.

Send My Results to SIOM Consulting

This opens a pre-filled email in your own mail client — nothing is submitted to a third-party server.